1. Introduction
Welcome to Zakynthos Car Hub ("we", "us", "our"), a car rental aggregator operating at zakynthoscarhub.com. We are committed to protecting your personal data and your right to privacy in full compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the applicable Greek national data protection legislation, as supervised by the Hellenic Data Protection Authority (HDPA) at dpa.gr.
Last updated: April 2026
2. Data Controller
Company name: Zakynthos Car Hub
Website: zakynthoscarhub.com
Email: book@zakynthoscarhub.com
3. What Data We Collect
We collect the following categories of personal data when you use our service:
- Identification data: first name, last name, date of birth, nationality
- Contact data: email address, phone number
- Driver information: driving licence number, issue date, issuing country
- Payment data: partial card details (we do not store full card numbers); payment is processed by our partner or payment gateway
- Booking data: pickup/return location (Zakynthos Airport ZTH or hotel), dates, vehicle class, selected extras
- Technical data: IP address, browser type, pages visited, device type (collected via cookies and analytics tools)
4. Purpose and Legal Basis
We use your personal data for the following purposes:
- To process and confirm your car rental booking - legal basis: performance of a contract
- To transmit required data to rental partner companies to enable vehicle handover at Zakynthos International Airport "Dionysios Solomos" (ZTH) or your hotel - legal basis: performance of a contract
- To send booking confirmation and voucher to your email - legal basis: performance of a contract
- To respond to your enquiries and customer support requests - legal basis: legitimate interest
- To comply with legal obligations (tax, accounting, anti-fraud) - legal basis: legal obligation
- To analyse website usage and improve our service (Yandex Metrika analytics) - legal basis: legitimate interest
5. Data Sharing
Zakynthos Car Hub is an aggregator platform. To fulfil your car rental booking, we share necessary personal data with:
- Partner rental companies operating in Zakynthos - who require your name, contact details and driver information to complete the rental agreement
- Payment processors - who handle your card transaction securely under PCI-DSS standards
- Analytics providers - Yandex Metrika (anonymised usage data only)
We do not sell your personal data. We do not share it with third parties for marketing purposes.
6. Data Retention
We retain personal data for the period necessary to fulfil the purpose for which it was collected:
- Booking data: 5 years from the date of rental completion (for tax/legal obligations)
- Customer support correspondence: 2 years from last contact
- Analytics data: up to 26 months (aggregated/anonymised)
- Cookie consent records: 1 year
7. Cookies
We use cookies and similar technologies on our website:
- Essential cookies: required for the booking widget and site functionality. No consent required.
- Analytics cookies: Yandex Metrika - collects anonymised data on page visits, session duration and traffic sources. You can opt out via your browser settings or the Yandex opt-out tool.
You can control cookies via your browser settings. Disabling cookies may affect the functionality of the booking widget.
8. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate data
- Right to erasure: request deletion of your data where no longer necessary
- Right to restriction: request that we limit how we use your data
- Right to data portability: receive your data in a machine-readable format
- Right to object: object to processing based on legitimate interest
- Right to withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at book@zakynthoscarhub.com. We will respond within 30 days. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) at dpa.gr.
9. International Transfers
Some of our analytics tools (Yandex Metrika) may process data outside the European Economic Area (EEA). Where such transfers occur, we ensure adequate safeguards are in place in accordance with Chapter V of the GDPR.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have inadvertently collected data from a minor, please contact us at book@zakynthoscarhub.com and we will promptly delete it.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These include HTTPS encryption, access controls and secure data processing agreements with our partners.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
- Company: Zakynthos Car Hub
- Website: zakynthoscarhub.com
- Email: book@zakynthoscarhub.com
- Supervisory authority: Hellenic Data Protection Authority (HDPA) - dpa.gr